FAQ

Where can I find directions for use?

We have a cool instruction video. Click on the image

How many cards fit into the WALTER WALLET?

The WALTER WALLET can store up to 7 cards, including one embossed card (e.g. a credit card with raised numbers and letters). If you use more than one embossed card, the maximum number of cards decreases. There is no minimum – the mechanism works with a single card.

Can I wear my WALTER WALLET in my back pocket like a regular leather wallet?

Although WALTER is very strong, it is still a plastic product, so we advice you to wear it in your frontpocket. It’s small size allows you to keep it there, ready for use. You will be less likely to be victim to pickpockets and best of all, prevents backpains, due to sitting on your wallet 🙂

It takes a lot of force to release my cards (and push them completely back down)

A brand new Walter can have a really tight fit on your cards. Don’t worry, it takes a little time for your Walter to get used to your cards. Just keep using it for a while, it should get smoother with time.
One slightly different sized card can also be giving your Walter a hard time, try experimenting with the order of your cards.

My cards fall out of my wallet, what can I do?

The WALTER WALLET is designed for standard plastic bank cards. Cards that are smaller, larger, damaged or bent may cause the WALTER WALLET not to function properly. Most issues with the WALTER WALLET can be easily solved:

1. My cards fall out when I hold my wallet upside down.
a. This generally happens only when the cards are not fully inside the wallet. You should hear a click when you push your cards all the way to the bottom of the wallet so that they are fully enclosed in the plastic casing. Cards are still falling out? Return your wallet, something is wrong.

2. My cards fall out when I shake my wallet frantically while holding it upside down.
a. Stop doing that, you are scaring other people. The mechanism is designed in such a way that it has enough force to hold your cards when the wallet is upside down, but it also lets you push the cards up easily without using too much force. If you shake it too hard, cards may sometimes fall out.

3. My cards are not stacking properly.
a. Push the cards all the way up before releasing them.
b. Still not working? Push the cards in and out a couple of times before releasing them.
c. Still not working? Try changing the order of your cards. Sometimes a damaged card makes the other cards jam.

My WALTER WALLET is defective. What should I do?

If your wallet breaks within 2 years after purchase, you can return it together with proof of purchase to the shop you bought it from for replacement. Your retailer will then contact us if necessary.

How long is the warranty period?

We offer a 2-year warranty, you can find our warranty policy here. If you have any questions about the warranty of your product, please email us at [email protected]

How long does it take for my WALTER to arrive?

We offer free worldwide shipping and superfast shipping: 2 days for the Netherlands. All international orders will be shipped by Global Mail. Item delivery is estimated within 7-14 working days of the order. International shipping outside EU may take longer due to international customs in any given region.

Do I have to be home to receive my WALTER WALLET?

Walter is delivered in a protective padded enveloppe, that fits through your mailbox, so you don’t have to stay home to wait for the package to arrive!

Where can I find information about returns and refunds?

Our returns- and refunds policy can be found under terms and conditions

How environmentally friendly are WALTER WALLETS?

WALTER WALLETS are sustainably produced in the Netherlands via a highly efficient injection-moulding system that minimises energy usage. WALTER WALLETS are made in a clean, state-of-the-art factory with good labour conditions. The plastic used is fully recyclable. The packaging the wallets come in is made of recycled cardboard.

Are WALTER WALLETS produced in a socially responsible way?

WALTER WALLETS and their packaging are manufactured in the Netherlands in a clean, state-of-the-art factory with good labour conditions. Assembly takes place in a social workshop in Bergeyk. Through the clever design solutions from our designers, it is financially possible to produce in Netherlands.

I would like to do business with WALTER WALLET; what are the options?

There are plenty of options for doing business with us. Please email your proposal to [email protected] We will respond to your message as quickly as possible.